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FedEx Plugin Not working correctly


28 Jan, 2013 06:42 PM

I get following message when i try to add an item to cart.

Fatal error: Cannot access private property jigoshop_product::$length in /home/content/s/l/i/slimygrimy/html/WP2/wp-content/plugins/jigoshop-fedex-1/shipping-fedex.php on line 321

I bought this plugin and there is almost no documentation explaining what happens or showing how this error can be fixed.

Did someone run into the same problem? How do you solve this?

  1. Support Staff 2 Posted by ivica on 28 Jan, 2013 06:54 PM

    ivica's Avatar

    Hi! I sent your question to Extension author…

  2. 3 Posted by sixtyonedesigns on 28 Jan, 2013 06:56 PM

    What version of the fedex extension are you using and do you have length, width and height set for that product?

  3. 4 Posted by dipeshthetime on 28 Jan, 2013 06:58 PM

    I am using 1.2.1 FedEx extention, which should be the latest. I just got it. I set the product to be some lbs without decimal places and kept the lxbxh to be 5.

  4. 5 Posted by sixtyonedesigns on 28 Jan, 2013 07:08 PM

    If you’d like us to take a look at your settings, you can send the url and login to the site you’re working on to:
    support (at)

    That error message actually pertains to the core jigoshop_product class, specifically the get_length() method within that class, which is being called by the fedex extension.

    We’re more than happy to take a look at things though.


  5. 6 Posted by dipeshthetime on 28 Jan, 2013 07:09 PM

    Ok sending you an email in one minute. Thanks.

  6. 7 Posted by dipeshthetime on 28 Jan, 2013 07:14 PM

    OK I just sent you the emails.

  7. 8 Posted by dipeshthetime on 29 Jan, 2013 12:32 AM

    I didn’t get any email back from you. Did you guys see what was wrong?

  8. 9 Posted by Pat Pierson on 16 Apr, 2013 08:51 PM

    I am getting the same error message. Is there a solution.

    Thanks for your helps.


  9. Support Staff 10 Posted by ivica on 16 Apr, 2013 09:01 PM

    ivica's Avatar

    If you purchased the extension from Jigoshop, then you have Premium Support
    free for 14 days from the day you bought extension from Jigoshop and you
    can post your issues on the Premium support forum. You’ll get faster
    responses there:
    *Jigoshop Premium Support*:,

    *The message you should get in your e-mail after extension purchase*:
    *Congratulations on your purchase.
    Your purchase also comes with 14 days Premium Support, where you can ask
    questions on configuration, setup and report any issues regarding your
    purchased product(s). To visit our support area simply log into
    jigoshop.comwith the credentials you created at purchase, then click
    on the support
    If for any reason your login fails to work and you unable to access your 14
    days Free Support, please email [email blocked] with your purchase
    Please note, that any issue raised not related to your purchase will be
    removed from the system.

    If necessary, you cam also contact Jigoshop directly*:
    Jigoshop Contact Form: *
    Categories: Extension Issue, Support Request, Refund Request, I want to
    build stuff for Jigoshop, Showing off my Jigoshop powered site

    It is advised that you check that you have the latest Jigoshop extension
    installed on your web shop – you can find your paid Jigoshop extensions on
    the following link:

    Also check Extension Requirements on the Extension page.

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