webshop url not found after update to 1.4.8!!

Richard's Avatar

Richard

08 Dec, 2012 10:06 AM

I have the latest WP version with Envision theme. After the latest update from Jigoshop the URL can not be found anymore at the frontend. NOT HAPPY!

What to do to resolve this serious problem??

Richard

  1. Support Staff 2 Posted by ivica on 08 Dec, 2012 10:37 AM

    ivica's Avatar

    Hi ! Can you perform the following initial checkings of your web site / web
    shop?

    – update ALL your WordPress, Jigoshop plugin and Jigoshop extension to the
    latest versions

    – check your minimum server requirements (
    http://forum.jigoshop.com/kb/getting-started/requirements)*

    – deactivate and uninstall caching plugins, if any* (e.g. W3 Total Cache or
    others)*

    – empty your browser cache + cookies* (e.g. using keyboard: CTRL + F5)*

    – quit and relaunch you browser / try other browsers*

    – try to think of *any customizations/changes* made on your web site /
    Jigoshop that could cause you issues in Jigoshop work

    – check your *Jigoshop Extension requirements/documentation* (if the issue
    involves Jigoshop Extension).

    If nothing mentioned helps, you can follow Jigoshop **Simple User testing
    procedure** on below link and post your System Info and Simple User testing
    results here:

    http://forum.jigoshop.com/kb/testings/simple-user-testing

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