shipping being billed twice when paypal is used

clever's Avatar

clever

11 Jan, 2013 04:05 PM

I have noticed that when a purchase is made with paypal, the client is getting billed twice for shipping. Does anyone know how to fix this of anyone I can pay to go in and rectify the challenge?

Many thanks

c

  1. Support Staff 2 Posted by ivica on 12 Jan, 2013 06:39 PM

    ivica's Avatar

    Could you post your Jigoshop System Information details here please? To
    find your Jigoshop System Information:

    1. Visit your WordPress admin backend

            Eg: `www.yoursite.com/wordpress_directory/wp-admin/`<http://www.yoursite.com/wordpress_directory/wp-admin/%60>

    2. Click _Jigoshop_, then click _System Info_

    3. Select all the text in the textarea field, and copy and paste it here as
    a reply.

    Thanks in developers name!

  2. 3 Posted by clever on 13 Jan, 2013 12:13 AM

    clever's Avatar

    many thanks, here we go…

    Begin System Info

    Theme:                    Maya Shop
    Multi-site:               No
    SITE_URL:                 http://longhairlovers.com
    HOME_URL:                 http://longhairlovers.com
    Jigoshop Version:         1.2.3
    WordPress Version:        3.4.2
    PHP Version:              5.3.13
    MySQL Version:            5.0.91-log
    Web Server Info:          Apache/2
    PHP Memory Limit:         256M
    PHP Post Max Size:        20M
    WP_DEBUG:                 Disabled
    Show On Front:            page
    Page On Front:            12
    Page For Posts:           0
    Session:                  Disabled
    Session Name:             PHPSESSID
    Cookie Path:              /
    Save Path:                /home/users/web/b110/ipw.longhair/public_html/cgi-bin/tmp
    Use Cookies:              On
    Use Only Cookies:         On
    UPLOAD_MAX_FILESIZE:      20MB
    POST_MAX_SIZE:            20MB
    WordPress Memory Limit:   32MB
    WP_DEBUG:                 Off
    DISPLAY ERRORS:           N/A
    FSOCKOPEN:                Your server supports fsockopen.
    ACTIVE PLUGINS:
    Affiliates Jigoshop Integration Light: 1.0.0
    Affiliates Pro: 2.0.0
    Backup Creator: 2.2.9
    BookmarkLovers Premium: 1.1
    Easy Automatic Newsletter: 2.6
    Google XML Sitemaps v3 for qTranslate: 3.2.8.1
    HTML Emails for JigoShop: 1.0
    Jigoshop: 1.2.3
    Jigoshop - Catalog Deluxe: 1.0.0
    Jigoshop - Meta Tags: 1.1
    Jigoshop - PayPal Pro Gateway: 1.1
    Jigoshop - Up-sells/Cross-sells: 1.2
    Jigoshop: Sales Flash Pro: 1.1
    Jigoshop Admin Bar Addition: 1.8
    Jigoshop Invoices and Packing Slips: 1.0.3
    Jigoshop Product Accessories: 1.0
    Jigoshop SEO: 1.0.1
    Next Scripts Social Networks Auto-Poster: 1.9.6
    Pinterest Pin It Button: 1.0
    Regenerate Thumbnails: 2.2.3
    Search & Replace: 2.6.4
    Table Rate Shipping for Jigoshop: 2.0.3
    TinyMCE Advanced: 3.4.5.1
    Ultimate Coming Soon Page: 1.4.2
    USPS Shipping for Jigoshop: 1.1
    Web Ninja Google Analytics: 1.0.9
    WP Legal Pages: 2.0
    WP Smart SMS: 1.1.0
    ### End System Info ###
    
  3. Support Staff 4 Posted by Jeff on 13 Jan, 2013 12:23 AM

    Jeff's Avatar

    It’s probably long past time you thought about upgrading. Jigoshop 1.2.3 was released last May and there have been a lot of changes since then.

    Same as well for a number of your Jigoshop extensions.

    You show PayPal Pro … but you don’t say in this issue which PayPal Gateway you are referring to, PayPal Pro or Basic in the core of Jigoshop?

  4. 5 Posted by clever on 13 Jan, 2013 03:38 AM

    clever's Avatar

    hi, thanks i will upgrade now however is there an area where i can see which paypal has been activated?

    thanks again

    c

  5. Support Staff 6 Posted by Jeff on 13 Jan, 2013 07:23 AM

    Jeff's Avatar

    In the Jigoshop settings in the Admin on the Payment Gateways tab.

  6. 7 Posted by clever on 21 Feb, 2013 04:18 AM

    clever's Avatar

    Thanks, do you have to pay for jigoshop extensions now?

  7. 8 Posted by clever on 21 Feb, 2013 04:31 AM

    clever's Avatar

    I am still having the double charges. I turned off paypal standard and it would not let me make regular payment options, then i tried to turn off the paypal pro and it only offered paypal as a payment option and no credit cards.

    i just did another test and its charged me the full amount of my order as a shipping charge. any help here? I dont mind paying a outsource if there is anyone that you can recommend as i am not a programmer.

    any help?

    thanks

    c

  8. 9 Posted by clever on 21 Feb, 2013 04:32 AM

    clever's Avatar
    • i forgot to meniton, it took me outside the site to place the order with paypal when i should stay on the site which i why we have the sls etc… is this another problem i am having? and if so, how do i fix this too?

    thanks

    c

  9. 10 Posted by clever on 21 Mar, 2013 04:13 AM

    clever's Avatar

    Hi, any chance I can get some help with this queery above? I still have a double billing issue when someone pays with paypal?

    thanks hope you can help

    c

  10. 11 Posted by Owen fsf on 21 Mar, 2013 06:32 AM

  11. 12 Posted by clever on 21 Mar, 2013 07:04 PM

    clever's Avatar

    Hi, appears that there was nothing posted? am i missing something?

    thanks again guys

    c

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