For those who do not like to pay more but still want a peace of mind which comes with this service. SMB Level – Basic Support covers Jigoshop Core, Jigoshop Plugins, and Jigoshop Themes for only $40 per month. This service does not provide a guarantee of a problem fix but you may rest assured that our staff will do everything in its power to help you with your problem. In this service, you may expect our response in two working days. This service does not cover 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation) and SEO. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 2 working days Guaranteed Fix: No What is covered: Jigoshop Core, Jigoshop Plugins, Jigoshop Themes What is not covered: 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO

For those who do not like to pay more but still want a peace of mind which comes with this service. Enterprise Level – Basic Support covers Jigoshop Core, Jigoshop Plugins, and Jigoshop Themes for only $200 per month. This service does not provide a guarantee of a problem fix but you may rest assured that our staff will do everything in its power to help you with your problem. In this service, you may expect our response on the next business day. This service does not cover 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation) and SEO. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: Next Business Day (NBD) Guaranteed Fix: No What is covered: Jigoshop Core, Jigoshop Plugins, Jigoshop Themes What is not covered: 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO

SMB Level – Premium Support is a solution to your problems with Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development for only $400 per month. You will have priority access to our team which unfortunately cannot guarantee fixing a problem but will do everything in its power to help you with it. They will always respond on the next business day without exceptions. This service does not cover Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation) and SEO. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: Next Business Day (NBD) Guaranteed Fix: No What is covered: Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development What is not covered: Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO

In today’s business world your website acts as your business card and you want it to run as smoothly as possible. SMB Level – Full Website Support will help you with that. For only $500 per month, we will provide you with prioritized email support which covers the following areas: Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core. We guarantee the fix of any of your problems and that the response time of our team will not exceed 8 hours. This service does not cover Improvements, PCI DSS Compliance (not accreditation) and SEO. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 8 hours Guaranteed Fix: Yes What is covered: Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core What is not covered: Improvements,PCI DSS Compliance (not accreditation), SEO

Running your own business is a time-consuming affair even without the need to run your own website. This service will help you save the time by providing a full website management which covers Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation) and SEO – that’s right, it covers everything for only $800 a month. The support is available via email and the response time is less than 4 hours. Moreover, the fix of your issue is guaranteed! In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 4 hours Guaranteed Fix: Yes What is covered: (Everything) Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO What is not covered: (None)

SMB Level – Ad-Hoc Emergency Support was created for all those small and medium business owners who want to focus on expanding instead of fixing problems that may occur when running a website. For only one upfront payment of $480 per year, we will provide support for your website with a guaranteed fix of any problems with themes, custom functions, software upgrades, and plugins. This service is available for you 24h a day on weekdays (with limited access over weekends/holidays and the maximum of up to 4 hours per month covered) for one year and the response time never exceeds four hours. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 4 hours Guaranteed Fix: Yes What is covered: Fixing issues with themes, custom functions, software upgrades and plugins The maximum amount of hours covered: 4h/month Service availability: 24/5 Duration: 12 months Payment terms: Upfront for 12 months

For only $800 per month, you can gain access to Enterprise Level – Premium Support which provides you with a professional support in problems concerning Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles, and Development. Our team will get to you within 8 hours from you notifying us of your problem. Although, the fix is not guaranteed our staff will do everything humanly possible to help you with your problem. This service does not cover Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation) and SEO. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 8 hours Guaranteed Fix: No What is covered: Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development What is not covered: Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO

Want a peace of mind concerning problems – which may arise from running a website – that will allow you to focus on running your business instead? Now you can have it with Enterprise Level – Ad-Hoc Emergency Support. With just one, easy, annual upfront payment we offer you a 12-month support with an extremely short response time (no longer than 15 minutes), and a guaranteed fix of any issues concerning themes, custom functions, software updates, and plugins. This service is at your disposal 24 hours a day, 7 days a week (with the maximum of up to 8 hours per month covered). In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 15 minutes Guaranteed Fix: Yes What is covered: Fixing issues with themes, custom functions, software upgrades and plugins The maximum amount of hours covered: 8/month Service availability: 24/7 Duration: 12 months Payment terms: Upfront for 12 months

SMB Level – Ad-Hoc Emergency Support was created for all those small and medium business owners who want to focus on expanding instead of fixing problems that may occur when running a website. For only one upfront payment of $100 per month, we will provide support for your website with a guaranteed fix of any problems with themes, custom functions, software upgrades, and plugins. This service is available for you 24h a day on weekdays (with limited access over weekends/holidays and the maximum of up to 4 hours per month covered) for one month and the response time never exceeds four hours. In the unlikely case you are not satisfied with this service we will return your money even up to 14 days after the purchase. Response time: 4 hour Guaranteed Fix: Yes What is covered: Fixing issues with themes, custom functions, software upgrades and plugins The maximum amount of hours covered: 4h/month Service availability: 24/5 Duration: 1 month Payment terms: Upfront for 1 month