Order e-mails notification problem

Q: I don't receive e-mail notification when order is made. What can be the reason?

A: Try the following:

  1. check your Admin account email address in Settings > Users > Your Admin User

  2. check that your Jigoshop "Demo store" option in settings is checked to No

  3. check your e-mail Spam folder

  4. try to make purchase with other Payment Gateways (e.g. Cash On Delivery) than the current Payment Gateway you are using to establish if the problem exists with particular Payments gateways

  5. try to remember if you modified some of the Jigoshop files and (if so) revert file to the original state (before your modifications). In case you made a lot Jigoshop files modifications make a copy of your plugins/jigoshop/ folder so that it's backed up with whatever developing changes you've had done to it. Then download a fresh copy of Jigoshop and perform below step 7.

  6. If you have misconfigured the outgoing email or your host blocks it, you can fix both by installing WordPress plugin WP Mail SMTP and configure it in a way that WordPress uses SMTP instead of php mail().

  7. perform Simple User testing and afterwards:

    a. copy-past your Jigoshop System Info in Forum discussion you created

    b. provide your your web site URL in Forum discussion you created.

  8. provide us with your WordPress web site debug.log information:

    • disable all WordPress plugins, except Jigoshop
    • delete current debug.log from your server, if any exist
    • activate wp-debug option: guide here, if you already didn't activate wp-debug option
    • try reproducing your issue (make a "test purchase" in your web shop and try checking out)
    • attach your WordPress web site debug.log in Forum discussion you created.