Problem with Add to cart on newly installed jigoshop

Josh

11 Jan, 2013 07:08 PM

I purchased a template and the install seemed to go fine.
http://www.templatemonster.com/jigoshop-themes/42115.html
All products are displayed properly but when i click the add to cart page then the product page no longer loads.

To view the error please go to my shop, click on an item and click add to cart
http://www.paragondresses.ca
If i redirect the user directly to the shopping cart then the site loads fine but when i have Stay on the same page selected then the product page will no longer load. I can see the item in the cart but the product description/images will not be displayed.

Has anyone here experienced this problem previously?
Any help would be greatly appreciated

  1. Support Staff 2 Posted by ivica on 11 Jan, 2013 07:31 PM

    ivica's Avatar

    Hi Josh! I recommend you post here your System Info (WordPress Admin
    backend > Jigoshop > System Info) and perform the following initial
    checkings of your web site / web shop:

    - *update *your WordPress, Jigoshop plugin (and database - after Jigoshop
    update), Jigoshop extensions, XAMPP/MAMP (if installed on local PC) to the
    latest versions (if not done before)

    - *check your minimum server requirements *for Jigoshop plugin (
    http://forum.jigoshop.com/kb/getting-started/requirements) *
    **
    - deactivate (and uninstall, if needed) caching plugins, if any* (e.g. W3
    Total Cache or others)*

    - empty your browser cache + cookies* (e.g. using keyboard: CTRL + F5)*

    - quit and relaunch you browser / try other (different) browsers */ *try to
    recreate error on another PC*

    - *check the KB list of WordPress plugins not compatible with Jigoshop *(
    http://forum.jigoshop.com/kb/testings/list-of-wordpress-plugins-non-compatible-with-jigoshop
    )

    - *increase web site/WordPress memory *(
    http://forum.jigoshop.com/kb/faq/fatal-error-allowed-memory-size-of-xxxxx-bytes-exhausted-tried-to-allocate-xx-bytes-in-xx)
    and *PHP Post Max size*

    - check your *Jigoshop Extension requirements/documentation* (if the issue
    involves Jigoshop Extension).

    - try to think of *any customizations/changes* made on your web site /
    Jigoshop that could cause you issues in Jigoshop work

    If nothing mentioned helps, please turn on debug testing option (
    http://forum.jigoshop.com/kb/testings/how-to-turn-on-debug-testing-option)
    and follow Jigoshop **Simple User testing procedure** on below link for
    particular problem (e.g. when you have checkout errors) or the whole
    procedure and post your debug.log file here so the developers can check out
    those errors:

    http://forum.jigoshop.com/kb/testings/simple-user-testing

    All of this is necessary so that developers can quickly see if there is any
    bug in Jigoshop/extensions or if your issue is related only to your web
    site / web shop. Thx for your understanding.

    As this is **free Community Forum** (http://forum.jigoshop.com/) we/users
    are trying our best to help you (for free in our free time). Although
    Jigoshop Team check this Community Forum from time to time, they do it only
    when they are available (not on the regular basis) and they answer to some
    users questions, certainly not all of them.

    If you require more urgent/advanced/specialized/customized Jigoshop support
    and in case that in the meantime nobody could give you a solution on this
    **free Community Forum", you could always contact Jigoshop developers
    either:

    - on Jigoshop Premium Forum: http://jigoshop.com/support/,
    http://support.jigoshop.com/

    -* *through Jigoshop Contact Form*: *http://jigoshop.com/contact/ for the
    following Topics/Categories: Support Request, Extension Issue, Refund
    Request, I want to build stuff for Jigoshop, Showing off my Jigoshop
    powered site
    **
    - through Jigoshop info e-mail*: *info (AT) jigoshop.com

  2. 3 Posted by Josh on 11 Jan, 2013 08:25 PM

    Thanks for your response
    Below is my system info, i have tried multiple browsers and computers.
    Jigoshop and wordpress were installed as instructed in the documentation that came with the template from templatemonster. I am only running the jigoshop plugin and i have not made an edits to the template.

    ### Begin System Info ###
    Multi-site:               No
    SITE_URL:                 http://www.paragondresses.ca
    HOME_URL:                 http://www.paragondresses.ca
    Jigoshop Version:         1.4.9
    WordPress Version:        3.4.2
    Platform:                 Apple 
    Browser Name:             Chrome  
    Browser Version:          23.0.1271.101 
    User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
                                  c OS X 10_7_3) AppleWebKit/537.1
                                  1 (KHTML, like Gecko) Chrome/23.
                                  0.1271.101 Safari/537.11
    PHP Version:              5.2.17
    MySQL Version:            5.0.92
    Web Server Info:          Apache
    PHP Memory Limit:         256M
    PHP Post Max Size:        32M
    WP_DEBUG:                 Enabled
    WP Table Prefix:          Length: 3 Status: Acceptable
    Show On Front:            page
    Page On Front:            203
    Page For Posts:           103
    Session:                  Enabled
    Session Name:             PHPSESSID
    Cookie Path:              /
    Save Path:                
    Use Cookies:              On
    Use Only Cookies:         Off
    UPLOAD_MAX_FILESIZE:      32MB
    POST_MAX_SIZE:            32MB
    WordPress Memory Limit:   32MB
    WP_DEBUG:                 On
    DISPLAY ERRORS:           N/A
    FSOCKOPEN:                Your server supports fsockopen.
    ACTIVE PLUGINS:
    Jigoshop: 1.4.9
    CURRENT THEME:
    theme1926: 
    ### End System Info ###
    

    I have also ran WP Debug but i am not a coder so i did not understand the results, i was really expecting that when i bought a template that it worked.

    ">Debugging in WordPress for more information. 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  3. Support Staff 4 Posted by ivica on 11 Jan, 2013 08:41 PM

    ivica's Avatar

    Did you try all the steps in the Simple User testing procedure? For example
    changing your current Theme with the default one TwentyTen or TwentyEleven
    and see if your problem persists.

  4. 5 Posted by Josh on 11 Jan, 2013 08:48 PM

    I just added Twenty Eleven and the adding to cart seems to work fine.
    So this is a template problem? how do i find out the problem to fix it?
    Or should i just get a refund and go with magento?

  5. Support Staff 6 Posted by ivica on 11 Jan, 2013 08:54 PM

    ivica's Avatar

    Is your Theme bought from Jigoshop.com - compatible Theme?

    http://jigoshop.com/product-category/themes/

    If not, that would mean that your Theme is not wrapped with Jigoshop, you
    can ask your Theme Author to wrap it (or somebody on this Forum - Jobs
    category) or get new Theme that is already wrapped.

  6. 7 Posted by Josh on 11 Jan, 2013 08:59 PM

    My theme was bought from http://www.templatemonster.com/jigoshop-themes/42115.html
    It is the largest template store and i am sure that jigoshop is aware there themese are being sold on there as it would be driving a large amount of new users.
    So you are saying they sold a theme that is not working?
    So far jigoshop has just felt like more trouble then its worth considering i previously used magento and oscommerce which worked smoothly.

  7. Support Staff 8 Posted by ivica on 11 Jan, 2013 09:14 PM

    ivica's Avatar

    I passed this to others as I don't have any smart advice... at the moment.

  8. 9 Posted by Josh on 11 Jan, 2013 09:18 PM

    Thanks

  9. Support Staff 10 Posted by chriscct7 on 12 Jan, 2013 12:55 AM

    chriscct7's Avatar

    Ok, before we start, a couple debunks to do:

    It is the largest template store

    False. TemplateMonster is much, much smaller than Envato's ThemeForest (where I find the templates, documentation, and support to be much much better).

    as it would be driving a large amount of new users

    False. Most Jigoshop shops run off either JigoWatt developed, or Jigoshop compatible Themeforest themes.

    are saying they sold a theme that is not working?

    Yep. TemplateMonster has a terrible record with coding issues, as well as doing near no testing prior to release. If you surveyed 10 WordPress theme developers, I doubt any would recommend them. Just because they are developed for Jigoshop does not mean we recommend them (quite the opposite).

    Now to your issue:

    jigoshop has just felt like more trouble then its worth

    Actually, this isn't Jigoshop causing issues, this is poor coding on behalf of your theme developers.Those issues posted above, if you notice, all originate from your theme. Your theme appears to be designed for the user going directly to cart after adding a product.

    The glitch you are seeing is probably the result of a poorly coded if else statement. That being said, this is an issue with your theme and not with Jigoshop, and we can't support 3rd party themes.

    I would contact your theme author with the bug, as they should know how to fix it.

    -Chris

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