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Tax for countries outside of base country


23 Jul, 2013 04:30 AM

We are based in Australia and we sell digital downloadable products only. For tax we must charge GST at the AU rate (10%) for all AU customers. We also have to charge VAT to any EU customer under EU regulations.

"For the non-EU supplier whose EU customers are non-business individuals or organisations, there will now be an obligation to charge and account for VAT on these sales just as EU suppliers have to do."

I have two rates of tax set up in jigoshop, one for AU at 10% and one for EU at 17.5%.

However jigoshop only charges tax based on the shop base country, not based on customer location and the tax rates I've created.

For example…
I create a product and under the advanced tab I check both AU and EU rates for tax.

  1. I setup the shop with Australia as base country. A customer in the EU purchases the product. At checkout, there is no tax added. This is incorrect, it should use the EU Rate and add 17.5% to the product. If a customer in Australia purchases the product then 10% GST is added correctly.

  2. I setup the base country as United Kingdom. A customer in the EU purchases the product. At checkout, there is 17.5% VAT added. This is correct. However if an Australian purchases the product then no GST is added.

As a business, I have to report to both HMRC in the UK for VAT and the ATO in Australia for GST.

How do I configure the shop settings so that the correct tax is charged based on the customers location?

Another but related issue is that the Business VAT Number field is not visible at checkout unless the base country is an EU country. This should be visible if the customer location is in the EU.

Thanks for any help, this is a major problem for us and I am hoping that it is an error on my part.


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  1. 2 Posted by timc on 23 Jul, 2013 04:33 AM

    Here are my settings for tax and the product advanced tab.

  2. 3 Posted by timc on 24 Jul, 2013 01:18 AM

    I'd really like to hear from the developers whether this is the way jigoshop is meant to work? As far as I am aware, this is exactly what the various tax rates are for, but it doesn't seem to work correctly for me. Am I doing something wrong?

    I need to find an alternative solution (plugin developed) if there is no built in method of applying varying tax amounts based on customer location.

    Thanks for any advice.

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