Please refer to TemplateMonster Support for any issues surrounding TemplateMonster/TemplateTuning Themes – thanks, Jigoshop Team

Premium html email plugin

mortensh's Avatar

mortensh

07 Jun, 2013 10:29 AM

I purchased the Premium html email plugin yesterday: https://jigoshop.com/product/premium-html-email/
But it seems like this plugin isn’t finished yet? When I activated it, all my emails got the same template, so that the same email goes out to the customer at every stage of the shop progress and to the shop owner telling that there is a new order.

I can see that the plugin includes lhej-options-no-tabs.php in the option page. There is a file called lhej-options.php that have tabs for all the different emails, I tried to change the lemonsky.php to include lhej-options.php instead of lhej-options-no-tabs.php, but that didnt work.

Am I doing something wrong? Or are you selling a plugin that isn’t finished developed yet?

Are there also a documentation for this plugin explaining which codes that are supported (%order_totals% etc) ?

  1. Support Staff 2 Posted by ivica on 07 Jun, 2013 10:44 AM

    ivica's Avatar

    If you purchased the extension from Jigoshop, then you have Premium Support
    free for 14 days from the day you bought extension from Jigoshop and you
    can post your issues on the Premium support forum. You’ll get faster
    responses there:
    *Jigoshop Premium Support*: https://jigoshop.com/support/,
    http://support.jigoshop.com/

    *The message you should get in your e-mail after extension purchase*:
    *Congratulations on your purchase.
    Your purchase also comes with 14 days Premium Support, where you can ask
    questions on configuration, setup and report any issues regarding your
    purchased product(s). To visit our support area simply log into
    jigoshop.comwith the credentials you created at purchase, then click
    on the support
    tab.
    If for any reason your login fails to work and you unable to access your 14
    days Free Support, please email info(AT)jigoshop.com <[email blocked]> with
    your purchase details.
    Please note, that any issue raised not related to your purchase will be
    removed from the system.

    If necessary, you cam also contact Jigoshop directly*:
    Jigoshop Contact Form: *https://jigoshop.com/contact/
    Categories: Extension Issue, Support Request, Refund Request, I want to
    build stuff for Jigoshop, Showing off my Jigoshop powered site

    It is advised that you check that you have the latest Jigoshop extension
    installed on your web shop – you can find your paid Jigoshop extensions on
    the following link: https://jigoshop.com/my-account/

    Also check Extension Requirements on the Jigoshop.com Extension page.

  2. 3 Posted by mortensh on 07 Jun, 2013 11:13 AM

    mortensh's Avatar

    Thanks, a support issue has been made.

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