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Jigoshop Update Crashed my Website

jwchameleoncorp's Avatar

jwchameleoncorp

18 Apr, 2013 12:23 AM

Website: http://loveahero.com

Your latest update crashed my website.

I can’t logon and no visitors can access it.

This is ridiculous.

I need a solution immediately.

Jeff

  1. Support Staff 2 Posted by ivica on 18 Apr, 2013 12:27 AM

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    "I need a solution immediately." I already send you response… and for the
    future: "Google is your friend!" As many other Companies suggest to their
    clients – "Please, search Forum before you post your question, there is a
    high probability that there is an answer on the question you want to ask"

  2. Support Staff 3 Posted by chriscct7 on 18 Apr, 2013 12:54 AM

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    The only thing ridiculous here is you didn’t attempt to Google or see if anyone else had the same problem. There’s, by my count 4 articles with solutions and counting.

  3. 4 Posted by jwchameleoncorp on 25 Apr, 2013 08:03 PM

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    Really? Your last 3 updates have been totally jacked up, including the latest version! Act like a the pro you say you are and learn to get it right.

  4. 5 Posted by jwchameleoncorp on 25 Apr, 2013 08:10 PM

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    Can you please provide the download link to the Jigoshop version prior to the last 3 updates?

  5. Support Staff 6 Posted by ivica on 25 Apr, 2013 08:45 PM

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    Previous versions can be found on WordPress.org, developers…
    Dana 25. 4. 2013. 22:11 "jwchameleoncorp" <
    [email blocked]> je
    napisao/la:

  6. 7 Posted by jwchameleoncorp on 25 Apr, 2013 08:56 PM

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    Thanks, I’ll give that a try.

  7. 8 Posted by jwchameleoncorp on 25 Apr, 2013 09:38 PM

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    I went to WordPress.org and searched for Jigoshop:

    http://wordpress.org/extend/plugins/search.php?q=jigoshop

    It is the latest version which has compatibility issues with the Pagelines theme. The last Jigoshop version that worked without issue was prior to the beginning of this thread. Can you provide a link to download that version/file please?

    Thank you

  8. Support Staff 9 Posted by chriscct7 on 27 Apr, 2013 01:11 AM

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    Hi there,
    Try logging out of your site. Are the issues fixed?

    -Chris

  9. 10 Posted by jwchameleoncorp on 27 Apr, 2013 10:44 PM

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    Hey Chris,

    Let me give it a try.

  10. 11 Posted by jwchameleoncorp on 27 Apr, 2013 11:09 PM

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    Hey Chris – I logged out and the problem still exists.

    I attached some snapshots of what the site looks like with Jigoshop deactivated. You can go to http://loveahero.com to see what it looks like activated.

    You’ll notice that the footer completely changes and the content background (to the left of the right sidebar) changes to white. The settings for the entire site have the same light grey background. You’ll also see that the shopping page side bar and footer are messed up (http://loveahero.com/shop).

    Everything was working fine before the last update and it looks normal when I deactivate the Jigoshop plugin.

    I contacted Pagelines about this and they said that themes take priority over plugins, so I needed to talk to Jigoshop about the problem.

    Also, apologies that I was a little heated before. I’m not a tech guy and it took me a ton of time and a huge learning curve to get things right, only to have it wrecked with an update that I have no idea how to fix. Hope you can understand my discouragement.

    By the way, you guys still have a User account if you want to logon to the dashboard and investigate the issue.

    Thanks for your help.

    Jeff

  11. Support Staff 12 Posted by chriscct7 on 28 Apr, 2013 02:13 AM

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    Hi there,
    We found the issue (one of the team members accidentally committed the wrong development branch)
    If you know how to use an FTP program, like Filezilla you can follow the instructions here:
    http://forum.jigoshop.com/discussions/problems/10429-jigoshop-updat…

    If not, you’ll need to wait till our update hits the WordPress.org servers

  12. 13 Posted by jwchameleoncorp on 28 Apr, 2013 02:36 PM

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    Hey Chris. Thanks for getting back to me. How long until your update hits the WordPress server? If its gonna be soon, I’ll just wait. Thanks.

  13. Support Staff 14 Posted by chriscct7 on 28 Apr, 2013 03:25 PM

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    We don’t know. That’s entirely out of our hands, as thats done by the WordPress.org staff

  14. 15 Posted by jwchameleoncorp on 04 Jun, 2013 09:18 PM

    jwchameleoncorp's Avatar

    Hey Chris,

    So I waited the update came and I installed it today. It didn’t fix the problem. Is there a solution?

    Thanks,

    Jeff

  15. Support Staff 16 Posted by Jeff on 05 Jun, 2013 01:51 PM

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    Pardon for tagging along, but it seems to me that a more clearly define problem is in order and wonder that you can provide it?

    Because … when I view your two images … I see a page under construction which indicates probably a 404 page, or permalink problem.

    However … when I visit your site now it appears just exactly as your first ‘Jigoshop deactivated” image?

    http://d.pr/i/53gh

    Is that not how you want it? Have you cleared your browser cache after the update?

  16. 17 Posted by jwchameleoncorp on 08 Jun, 2013 05:39 AM

    jwchameleoncorp's Avatar

    Hi Jeff,

    No pardon needed. Glad to have you tagging along.

    The "Page Under Construction" is actually content I added to the page when I was working on it. You can see it now by clicking here: http://www.loveahero.com/take-action/donate/

    I clicked on the link you provided of my site, but I assure you that you are overlooking the description of what is wrong. I described the problem earlier in the thread. Please scroll up and review what I wrote, view the snap shots, and compare them to the current website. Look closely to the items I mention.

    Looking forward to getting this resolved.

    Thank you for your help,

    Jeff

  17. 18 Posted by jwchameleoncorp on 11 Jun, 2013 04:42 AM

    jwchameleoncorp's Avatar

    Hey Jeff,

    Wondered of you had a chance to check it out or if you had suggestions how
    to fix the issue.

    Thanks,

    Jeff

  18. Support Staff 19 Posted by Jeff on 11 Jun, 2013 08:59 PM

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    Sorry, but no I haven’t.

    It looks to be a problem with sidebars and theme content wrapping.

    http://d.pr/i/Bj19

    Your main site home page shows this structure, and there is a sidebar-wrap ‘div’ and a sidebar1 div … with all sidebar content contained within it including the ‘tertiary’ sidebar.

    http://d.pr/i/XBdh

    However, this is not happening on your Shop page … with the secondary, tertiary, and universal sidebar stuff all outside this sidebar1 container div. (and appearing at the bottom underneath the content)

    The Shop pages, category and tag product listings, and the single product page … all require proper content wrapping in a theme to get it to match your Home page.

    http://forum.jigoshop.com/kb/customize-jigoshop/wrap-your-themes-co…

    Do you have anything within your theme to accommodate this?

    (it doesn’t appear that you do)

  19. Support Staff 20 Posted by Jeff on 11 Jun, 2013 09:02 PM

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    Not a Pagelines expert, but do you have this plugin installed and activated?

    https://jigoshop.com/product/jigoshop-and-pagelines-integration/

  20. 21 Posted by jwchameleoncorp on 11 Jun, 2013 09:21 PM

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    Hi Jeff,

    I don’t really know. Pagelines is a drag & drop theme for us "technically
    challenged" webpage creators.

    All I know is that when I updated Jigoshop, the format of the
    footers/sidebars got screwed up. I know it’s a Jigoshop issue because if I
    deactivate the plugin, all website formating returns to normal.

    Question: is it worth trying to upload the Jigoshop 1.6.5 via Filezilla as
    suggested in the forum thread, or have subsequent Jigoshop updates already
    overwritten the information, making it pointless to do so?

    Thanks for your help,

    Jeff

  21. 22 Posted by jwchameleoncorp on 11 Jun, 2013 09:25 PM

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    Yep. I’ve had it installed from the start.

  22. 23 Posted by jwchameleoncorp on 11 Jun, 2013 09:56 PM

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    S
    o I went and followed the FTP instructions for version 1.6.5 as described
    earlier in the thread. No luck. Still had the same issues.

    My site was working fine before the update. Not sure what to do from here.

  23. Support Staff 24 Posted by Jeff on 11 Jun, 2013 09:59 PM

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    And it is activated, yes?

    We have several of these ‘connect’ type plugins for various theming frameworks, and while I’m not entirely sure what all it does, I would expect content wrapping as one of the main ingredients.

    Yet, you don’t have content wrapping for Jigoshop on your site and that is why the shop pages look as they do.

    I’ve just looked at the source code for that extension and certainly if provides content wrapping. It has this as a comment that should appear on your Shop page when viewing the source:

    <!– PageLines jigoshop before –>

    http://d.pr/i/ScGn

    In my link, at the top there is some green text that is a comment, <!-- Start >> HTML Body --> … and I should see the pagelines jigoshop comment in green somewhere in that page structure code.

    Yet I don’t?

    I should also see a number of other containers:

    <section id="postloop" class="copy top-postloop postloop-bottom"><div class="copy-pad"><article class="page type-page hentry fpost"><div class="hentry-pad "><div class="entry_wrap fix"><div class="entry_content">
    

    Not seeing them either and they are part of this extension for wrapping Jigoshop content.

    If that extension is activated, then these things should be appearing.

  24. 25 Posted by jwchameleoncorp on 11 Jun, 2013 11:04 PM

    jwchameleoncorp's Avatar

    Hi Jeff,

    Thanks for checking into this for me. I just looked and confirmed that
    plugin extension for Pagelines IS activated.

    Dunno if it would help, but I can give you a login to the website in a
    private email to take a look at it.

    Thanks for your help,

    Jeff

  25. Support Staff 26 Posted by Jeff on 12 Jun, 2013 12:10 AM

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    Not sure that it would do much good, and regardless, I can’t access customer sites via the free community forums.

    I have taken the code for wrappers in their plugin and used it on my site for my content wrappers and this is how the comments and container divs I mentioned should appear:

    http://d.pr/i/VWzD

    The header block in the plugin that I have states:

    Plugin Name: PageLines Jigoshop Integration
    Plugin URI: http://www.pagelines.com
    Author: PageLines
    Author URI: http://www.pagelines.com
    Demo:
    External:
    Description: JigoShop fixes….
    PageLines: true
    Version: 1.0

    This is their plugin it seems, and certainly at the end of the day it is a theming issue. We have changed nothing in Jigoshop that effects content wrapping for almost 2 years. That article I linked to for theme content wrapping in our Knowledge Base has been in place for that long.

    You said:

    I contacted Pagelines about this and they said that themes take priority over plugins, so I needed to talk to Jigoshop about the problem.

    If themes take priority, and it is their extension that provides the content wrapping for their framework, then I’m a little unclear on what we’re supposed to do about it?

  26. 27 Posted by jwchameleoncorp on 13 Jun, 2013 06:04 PM

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    Hi Jeff,

    Sounds good and I can certainly contact Pagelines. However, the only thing
    that makes me suspect that the error is with Jigoshop is the fact that the
    website worked perfectly before the Jigoshop update. There was no problem
    whatsoever until I updated the Jigoshop plugin. So if the problem truly is
    with Pagelines, why would your update cause the problem?

    If you have any thoughts regarding this question, please let me know. If I
    am going to reach out to Pagelines, it would be best if I had as much
    information as possible.

    Thanks for your insight!

    Jeff

  27. Support Staff 28 Posted by Jeff on 14 Jun, 2013 06:40 AM

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    Dunno.

    I know that your site does not have content wrapping on the shop pages even though this extension is apparently activated.

    I know that we have done nothing in a Jigoshop update that should affect this. The changelog for both 1.7 and 1.7.1 are here:

    http://wordpress.org/plugins/jigoshop/changelog/

    I know that I have done enough due diligence on these free community forums to be clear that:

    1) themes require content wrapping to work with Jigoshop
    2) this is their extension that enables this
    3) ultimately it is up the themes to stay current with Jigoshop changes, not the other way around

    And I know that to do more with this will require site access and I can only do that via Premium Support. Not too satisfactory I’m quite sure, but not sure what else I can say.

  28. 29 Posted by jwchameleoncorp on 16 Jun, 2013 03:36 AM

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    Hey Jeff,

    Thanks for all your insight so far. Instead of copying and pasting
    everything and trying to translate it, I added Pagelines to the email
    thread. Thought it was a more effective way to communicate the issues and
    root out the problem since I am a novice.

    Pagelines, can you please review the thread herein and give us some
    feedback?

    Thanks everyone for your help.

    Jeff

  29. 30 Posted by tom on 18 Jun, 2013 09:07 AM

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    Just as a light of hope, I run Pagelines with Jigoshop and have just one minor issue that I have chosen to ignore it is so small for me. The button colors in a sidebar can be slightly off from PL pages to Jigo pages. I tried come bit of CSS to fix it and gave up after a while as it did get complicated with button classes mixing here and there.

    The rest works just great. The Jigoshop support is great and the Pagelines guys know what they are doing as well. I would suggest the premium support from Pagelines. The attention you get when you need it is great. I rarely need to contact them though.

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