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Check out redirecting to My account page

Elise

14 Apr, 2013 09:10 PM

Fairly novice - excuse the poor explanation.

My mums website www.maisonwhite.co.uk uses jigoshop for the checkout and we have sagepay installed to handle payments. For some reason this evening the checkout page redirects to the 'my account' page when you click place order after filling in the address/billing details. I was having problems with the text/visual editor in product/pages, so I deactivated ALL of the plugins tend to accrue a few over time and just turned on the necessary ones. I think we also updated the theme (prometheus) earlier in the day? tried lookng through all the settings to no avail.

Any help would be much appreciated

  1. 2 Posted by Elise on 14 Apr, 2013 09:22 PM

    Begin System Info

    Multi-site:               No
    SITE_URL:                 http://www.maisonwhite.co.uk
    HOME_URL:                 http://www.maisonwhite.co.uk
    Jigoshop Version:         1.6.2
    WordPress Version:        3.5.1
    Platform:                 Apple 
    Browser Name:             Safari  
    Browser Version:          5.1.5 
    User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
                                  c OS X 10_6_8) AppleWebKit/534.5
                                  5.3 (KHTML, like Gecko) Version/
                                  5.1.5 Safari/534.55.3
    PHP Version:              5.2.17
    MySQL Version:            5.0.96-community-log
    Web Server Info:          Apache
    PHP Memory Limit:         256M
    PHP Post Max Size:        100M
    WP_DEBUG:                 Disabled
    WP Table Prefix:          Length: 3 Status: Acceptable
    Show On Front:            page
    Page On Front:            817
    Page For Posts:           0
    Session:                  Enabled
    Session Name:             PHPSESSID
    Cookie Path:              /
    Save Path:                /tmp
    Use Cookies:              On
    Use Only Cookies:         Off
    UPLOAD_MAX_FILESIZE:      100MB
    POST_MAX_SIZE:            100MB
    WordPress Memory Limit:   40MB
    WP_DEBUG:                 Off
    DISPLAY ERRORS:           N/A
    FSOCKOPEN:                Your server supports fsockopen.
    ACTIVE PLUGINS:
    404 Redirected: 1.3.2
    Comprehensive Google Map Plugin: 7.0.31
    Google sitemap plugin: 2.6
    HTML Page Sitemap: 1.1.3
    Jigoshop: 1.6.2
    Jigoshop Pinterest Pin-it Button: 1.0
    Pinterest "Pin It" Button Lite: 1.4.3
    Quick XML Sitemap: 1.3
    Straight Forward SagePay Form Gateway For JigoShop: 1.2
    TinyMCE Advanced: 3.5.8
    User Role Editor: 3.11
    WordPress SEO: 1.4.6
    WP-Cufón: 1.6.10
    WP-PageNavi: 2.83
    WP Anti Spam: 1.2.6
    WP FB-Commerce: 0.3
    Wysija Newsletters: 2.4.3
    CURRENT THEME:
    Prometheus e-Commerce: 2.0
    ### End System Info ###
    
  2. Support Staff 3 Posted by Jigoshop on 16 Apr, 2013 08:38 AM

    Jigoshop's Avatar

    Sounds like a theme issue, contact alex gurghis at themeforest who is the author.

  3. 4 Posted by Elise on 16 Apr, 2013 02:32 PM

    Thanks I have emailed Alex, I will post his response here incase it helps anyone else.

  4. 5 Posted by Elise on 21 Apr, 2013 07:32 PM

    So I emailed Alex and was told to update - from themeforest - done that. No change.

    I have also tried to use another theme by a completely different developer and the issue is still there? so I can only think its Jigoshop or sagepay causing the issue. I have access to my FTP now. Although Paypal option has the same effect, the only way to checkout without going through a heck out is the bank transfer option?

    Really desperate and don't know where to turn as its been a week now.

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