Can't add new categories/old categories vanished!


08 Apr, 2013 03:28 AM

As per the subject, my old product categories have suddenly disappeared and I can't successfully add any new ones! Help please.
I am using version 1.6. Site is

  1. Support Staff 2 Posted by chriscct7 on 08 Apr, 2013 01:51 PM

    chriscct7's Avatar

    So what happened between when they were last there and when they went missing?

  2. 3 Posted by kristinefranklin on 09 Apr, 2013 04:31 AM

    I tried updating Jigoshop though had some major site issues so simply rolled back to the old version. The weird thing is I did the same thing with my locally hosted test site and Jigoshop still works fine there.
    I have included a screen shot which shows the shop content. The categories are blank (not even a 0 as per the tags and attributes).
    A few other issues I have noticed are:
    - Order status provides no options other than pending - No longer receiving order notification emails - All products are 'simple' although I previously had some virtual ones - Because my products are listed on pages which use categories, although for some reason they are still currently being shown, if I try and edit then re-save a product it disappears (which I assume is because it loses its category) Please help me fix these issues. I only have a small shop though would dearly love to have it work perfectly. Since setting up the shop I have received numerous successful orders though I also receive at least five emails a week from customers who have trouble using it.
    Thanks for any help and advice.

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