Compare Support Packages
In order to provide our clients with a fast way to determine what is covered under various levels of support, Jigoshop team have prepared this comparison page with all the Support Packages offered for our software.
Small Business Support
| Support level | Response time | Guaranteed Fix | Support via | What is covered? | What is NOT supported? | Monthly Cost |
|---|---|---|---|---|---|---|
| Basic Level | 2 working days | No | Jigoshop Core, Jigoshop Plugins, Jigoshop Themes | 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO | $40 | |
| Premium | Next Business Day (NBD) | No | Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development | Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO | $200 | |
| Full Website Support | 8 hours | Yes | Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core | Improvements, PCI DSS Compliance (not accreditation), SEO | $500 | |
| Full Website Management | 4 hours | Yes | (Everything)Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO | – | $800 + % from sales(not profit) | |
| AD-HOC Emergency | 4 hour | Yes | – | – | $40 |
Enterprise Level Support
| Support level | Response time | Guaranteed Fix | Support via | What is covered? | What is NOT supported? | Monthly Cost |
|---|---|---|---|---|---|---|
| Basic Level | Next Business Day (NBD) | No | Jigoshop Core, Jigoshop Plugins, Jigoshop Themes | 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO | $200 | |
| Premium | 8 hours | No | Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development | Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO | $500 | |
| Full Website Support | 1 hour | Yes | Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, PCI DSS Compliance (not accreditation) | Improvements, SEO | Request a quote | |
| Full Website Management | 1 hour | Yes | (Everything)Jigoshop Core, Jigoshop Plugins, Jigoshop Themes, 3rd Party Themes, Custom Styles and Development, Monthly Upgrades and Updates of Themes and plugins and core, Improvements, PCI DSS Compliance (not accreditation), SEO | – | Request a quote | |
| AD-HOC Emergency | 1 hour | Yes | – | – | $200 |
All prices without VAT.