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The reasons behind our Support price changes

Posted in Blog, Development, Support and tagged , , , , on by .

We created Jigoshop with one aim – to make the best possible WordPress eCommerce solution. And almost two years later, we’ve achieved a fair amount of that ambition, although there’s still a lot more to do.

Part of that aim has been to continue to evolve and improve our core Jigoshop product. But a major element is the support for when things don’t work quite as they should – and with a huge range of plugins, hosting providers and other factors, the need for quality support has grown massively alongside the numbers of Jigoshop businesses and users around the world.

As a result, we’ve needed to invest heavily in improving our support, and already we’ve:

  • Increased the number of support staff available
  • Ensured we have coverage across more time zones
  • Invested in more development and training for our support staff
  • Cut UK time zone response and resolution times by 20%

Despite the costs of adding staff, increasing our availability, and responding more quickly, we’ve tried to keep the costs of support as low as possible, and there hasn’t been an increase in prices since we launched 20 months ago – despite the state of the global economy, and the effect it can have on cash flow.

But there comes a point where we can’t continue to improve and develop Jigoshop, particularly Support, as a loss-making exercise. So from today, the new Support package costs will be $39.99 per month, or you can save 50% on the cost for 12 months by signing up for an annual subscription for $239.99.

This means we can ensure that if you’re using Jigoshop to power your business, you can be assured that your livelihood is well-supported.

And if you’re using Jigoshop to develop and design eCommerce sites for multiple clients, the cost is still very manageable. With 5 clients on-board, the annual cost of full support is less than $50 per client, per year, which could be factored into annual billing for hosting and other maintenance, for example.

It also means that although we don’t provide support via the free community forum, we can continue to offer it as a way for you to connect with other Jigoshop users, developers and more. And we can plan improvements to how it operates in the future to make it a more effective free resource for you, alongside our Premium Support.

This year we also want to spend more time explaining how Jigoshop is working as a business, and to keep building the relationships we have with you. Building transparency into our operations, and remaining committed to open source are two big reasons why Jigoshop is growing, and why we’re still as passionate about providing the best experience and community as we can.

Act now to save on Jigoshop themes, plugins and lifetime support

Posted in Blog, Support and tagged , , , , , , on by .

We’re making some changes to the way the Jigoshop Club operates, and if you act now you could take advantage of a massive saving on every official Jigoshop theme, every official Jigoshop plugin, and you’ll also get lifetime support – all for a one-off payment.

The reasons for the change are relatively simple:

  • Pricing will be clearer and easier to understand with a one-time payment rather than recurring membership
  • It means we can increase our commitment to supporting Premium Members in the future, whether you’re a Jigoshop Club member, or just buying support on a monthly or annual basis.
  • You’ll still be able to download every official Jigoshop plugin listed on the site and each new one as it becomes available. The 37 currently published already have a value of $1330 if purchased separately.
  • And you still get access to every official Jigoshop theme, and every new addition we make. That’s currently 7 themes, including the popular minimalist Jigotheme, space-age Corellian, fashionable Stitched and music theme Overload. Bought individually, the themes alone would cost you $464 (Non-sale prices).
  • Support currently costs $29 for a month, or $99 for a year, but lifetime support will now be included as part of the single payment to join the Jigoshop Club.

So we’ve come up with a package which offers you great value, and allows us to spend more time focusing on adding even more to the extras available for paid members.

Rather than spending $1330 + $464 + $99 (Total $1893) for a year of themes, plugins and support, we’re going to give you everything, including lifetime support for a total price of $500, saving you a minimum of $1318 before we release even one more extension or theme (And we have lots ready to release very soon!)

 
Jigoshop Club SignUp

 

Act now and save even more:

The cost of the Jigoshop Club will be set at $500 from May 15, 2012, which is just 3 weeks away.

But if you sign up now, you’ll get $1330 of plugins, $464 of themes, and $99 worth of support every 12 months for a single payment of JUST $359!

We want to reward everyone that’s supported us so far by offering the new Jigoshop Club with lifetime support for exactly the same price you’d have paid for just 12 months of support with our old Club package.

That probably makes it the best value deal in all of WordPress eCommerce. So don’t wait and risk missing out – get your access right now with the Jigoshop Club for just $359 for the next 21 days, because the price won’t be that low again, especially as we continue to add themes and plugins, plus expand our support team.
 
 
Jigoshop Club SignUp

 

Existing Club Members:

If you’re an existing Jigoshop Club member, there’s no need to worry – at the point your payments reach $359, you’ll be guaranteed the same lifetime access and support as new sign-ups. So you’ll get the same great deal at a bargain price with no risk of forgetting to sign up!

Updating the Jigoshop community

Posted in Blog and tagged , , , on by .

As the number of people using Jigoshop continues to grow at a rapid pace, we’re making a number of improvements behind the scenes to ensure that you have access to the best possible information resource and support available.

If you’ve visited the Jigoshop forum recently, you might have noticed that it’s changed a bit. By using a new platform for the free Jigoshop forums, we can run everything that bit more efficiently, and a lot more effectively, which should mean everyone benefits from a better community.

JigoshopForums

The new free Jigoshop forum

The good news is that your existing details will let you access the new forum, which works in the same way as the previous set-up, and all the previous content and forum posts have been imported, so nothing is lost. All the major changes are in the management system which means our awesome support team of Jeff, Matt, Rob etc will be able to spend less time fiddling with admin tools, and more time helping everyone out.

Plus we’ve also introduced a Jobs board. If you’d like to supply freelance Jigoshop design and customisation, or need someone to help you out on a specific project, this is the place to look.

And rest assured, we’re also working on some interesting plans for the premium support members, and as always we’ll be releasing some new updates, features and plugins for Jigoshop itself in the very near future!