Follow-Up Email Auto-Responder

You’re constantly busy running your online store, but you know it’s never been more important to build a great relationship with your customers. Which either means working until the early hours of every morning, or using a tool like the Follow-Up Email Auto-Responder for Jigoshop.

This automatic email responder will contact customers a set time after they’ve made a purchase, avoiding manual mistakes and saving you time and effort. You can specify a time anywhere between minutes and years, or use a single defined date, such as an annual sale day.

You get a wide range of options to deliver just what your customers want and what you need.

• Send emails after purchase, after purchase marked as completed or after a product download
• Define the products for each particular email and campaign – you can send as few or as many emails as you like to vary your communication.
• You can also set specific emails and rules for categories to target individual customers in the right way.
• You can also create an email for a specific product using the custom field option.
• The Email body will accept HTML and variables including the customer first name, full name, the url/address of your store etc
• You can also include tracking variables, including those from Google Analytics.

Follow-Up Email Auto-Responder: More Details:

Follow-up Emails gives store owners the ability to send emails at a defined period of time based upon purchases made in their storefront. To create a new email, click the “New Email” tab. Select the following:

• Email Type: – Select the type of email campaign you wish to create.
• Email name: – Give your email a name.
• Interval- Set the amount of time that you want the email to be sent after
  • Minutes
  • Hours
  • Days
  • Weeks
  • Months
  • Years
  • On a single defined date
  • Triggers – You can set the intervals to fire after purchase, after purchase marked as completed, or after a product is downloaded.
  • Product – Define the products that this email would be valid for. These are the products where a customer would purchase, and then the email would be triggered. Set as many or as few different emails and durations as you want to vary your communications.
  • Category – Define the category of products that this email would be valid for. These are the products where a customer would purchase, and then the email would be triggered. Set as many or as few different emails and durations as you want to vary your communications.
  • Use Custom Field – If you are creating an email for a specific product, you will be able to select variable that corresponds to a custom field for that specific product.
  • Email subject: – Set the subject of this specific email.
  • Email body:- Compose your email. Use one of the six replacement variables that will make it easier for you to manage the content of your email. The email body does accept HTML. Variables include:
    • {customer_first_name} – The first name of the customer who purchased from your store.
    • {customer_name} – The full name of the customer who purchased from your store.
    • {store_url} – The URL/Address of your store.
    • {store_name} – The name of your store.
    • {item_name} – The name of the purchased item.
    • {item_category} – The list of categories for the purchased item.
    • {order_number} – The order number for the purchase.
    • {order_datetime} – The date of the purchase.
    • {unsubscribe_url} – URL where users will be able to opt-out of the email list. Recommended if your store resides in a country with SPAM laws.
  • Add Google Analytics tracking: – Enter tracking variables, like those for Google Analytics, and these will be added to all links in the email sent to your customers. With this you can track the efficacy of your campaigns, and learn which emails are working best.
  • Send test email: – Enter an email address to send a test of the email you are creating.

FAQ

Emails aren’t getting sent! Why?

This is a known issue on WordPress sites that get little, or no, traffic on any given day. Follow-up Emails rely on a function called WP-Cron, and this function only runs when there is a page request, if there are no requests then the scheduled jobs are not run. This is not a problem with WordPress, but if you are still having issues, you can try this plugin: WP-Cron Control.